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Latest in: News

Documentation is the New Negotiation

By now, almost everyone recognizes the importance of pricing vehicles competitively. Almost every shopper has checked the Internet…

Dealer News February 9

So, You Think you Have Problems?

Sometimes we get so caught up in our own world we lose sight of what others in similar,…

Dealer News February 2

Doing Business on the Dark Side

It’s no secret that automotive dealerships universally are dealing with shrinking customer counts in service and parts. Not…

Dealer News February 2

How to Break Free from Mediocrity!

Mediocrity is a common business topic. We speak of having mediocre departments, leaders, employees and standards. But where…

Dealer News February 1

Personal Identity Theft – Is your Dealership Covered?

The idea that a dealer may be held liable for personal identity theft began to come up about…

Dealer News February 1

Protecting your Ad-sets: Part II

Back in 2005 I wrote an article on issues involved with protecting your valuable intellectual property, in particular…

Dealer News February 1

Leadershift is the Fuel for Success

If your store doesn’t have it, better get it Coaching an individual by influencing his view of CRM…

Dealer News February 1

Out with the Old – In with the New

As we start a new year, many of us will perform a system “year-end” for the prior year.…

Dealer News February 1

Consumers Hold the Key to Continued Certified Pre-owned Sales Growth

By all accounts, as long as a supply of eligible vehicles is available, the growth in certified pre-owned…

Dealer News February 1