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Latest in: Leadership

Are your Trade Secrets Protected?

Anyone involved in the auto industry knows that employees tend to relocate within the industry frequently. This is…

News July 12

Three Ways to Re-think Reconditioning and Improve Profitability

I was always taught that a dealer should never apologize for anything when it came to used vehicles.…

News July 12

Your Culture: Weave in the Strong and Weed out the Weak!

In several articles over past months, I’ve written about issues concerning your culture: how to build a high…

News July 10

My Used Car Salesperson Training

First job on an independent lot in 1971 It was September 1971 and I had been married for…

News July 6

Raising the Bar in the Inventory Merchandising Game

Just when you thought you finally caught up with competitors, fine-tuned your inventory merchandising to acceptable industry and…

News July 5

Preventing Supplier Overcharges

Dealerships are routinely overcharged by suppliers for supplies and services – costing dealerships thousands of dollars annually. In…

News July 3

Michael Groves, e-Commerce Director, Apple Auto Group

Teamwork, forward thinking in digital marketing, and focus on customer excellence have propelled Apple Auto Group’s Internet sales…

News July 3

Russ Darrow, Russ Darrow Automotive Group

Russ Darrow, now 72, started in the auto business as a salesperson in 1962, and in 1965 he…

News July 3

Beware of the Gas Price Sales Spike: Economy Car Demand Historically a Short-term Phenomenon

It’s hard to pick up a newspaper or a magazine or visit an automotive web site and not…

News June 28

Five Data Mining Tips for Securing Quality Trades, Selling More New Units and Retaining Customers

Whether the tight supply of quality pre-owns loosens up soon or not, dealers who learn to source their…

News June 27