Consumers Want Love Too ….
The annual fall Las Vegas based AAPEX (Aftermarket Auto Parts Expo) and SEMA (Specialty Equipment Manufacturers Association) shows…
News December 11Latest in: Leadership
Three Key Prongs of a Provisioning Strategy for Used Vehicles
In my last column, I suggested that “provisioning” is a more apt description for determining the types of…
News December 8Is the Insurance Policy You Have the One You Thought You Bought?
Is the insurance policy sitting on your desk correct? Are all the “Is” dotted and “Ts” crossed? Did…
News December 8It’s 2012: Time to Introduce your Floor Managers to the Internet
I was training with a dealer group the other day, and during a break the Internet managers were…
News December 7Six Ways to Build your Capacity to Produce!
One hour into my two-day “Up Your Business 2.0 Super Leadership Workshop,” I present several key differences between…
News December 4
Sean Gunn, Gunn Automotive Group
Third-generation dealer Sean Gunn got his start by working every department and tackling most every task required to…
News December 1
George Peters, BDC/e-Commerce Director, McGeorge Toyota Scion
Solid teamwork, innovative responsiveness to customers, constant process monitoring and tuning, extensive research and development, and old-fashioned long…
News December 1Building Trust Online is an Entire Dealership Effort
The J.D. Power Automotive Internet Roundtable held October 12, 2011 in Las Vegas hosted a panel discussion on…
News November 23Image Facilities — If You Build It, Will They Come?
Before the credit crisis, many dealers felt an investment in real estate was relatively riskless. Retail real estate…
News November 22The Days out of Service Dilemma
In several of my articles I have discussed the importance of compliance with warranty or “lemon laws” in…
News November 21Press Releases
