Action Restores and Builds Confidence (Pt. 1)
Recently, I went Sporting Simo Clay Shooting with my sons. The trapper sends out a pair of clays…
News December 29Latest in: Sales and Finance
An Unlikely Compliance Model
Remember that time when you were driving down the freeway? On auto pilot, not paying particular attention to…
News December 29Tips for Used Vehicle Department Advertising
As I wrote last month, we all something we’re good at. Perhaps by now, you’ve figured out after…
News December 29Losing Them One at a Time – A True Story
I was consulting in a mid-sized GM dealership one evening. The service manager and I were looking through…
News December 29Count Your Blessings: Success Begins with Being Thankful
The past two years have been the roughest time in the history of the automotive business. The number…
News December 29Is your Service Department Convenient?
We are a time-hungry society. We need and demand more – period. As consumers, we are no different…
News December 29A Fresh Look at Internet Leads
My first GSM told me that customers would tell me how to sell them – I just had…
News December 29One Year from Today
In October, I unveiled an updated ACES (Automotive Continuum of E-commerce Success) chart at the well-attended 9th Digital…
News December 29Taking the Business Back to its Roots
It is no secret that customers are using the Internet to broadcast their buying experiences, and in doing…
News December 29Sales Management – 500 Million and Growing! Why Wait?
Whether training recruits or re-training “old school” folks, we always warn them of who to avoid, including the…
News December 29Press Releases
