Dominion DMS Clients Now Utilizing UpdatePromise Integrated Communications
CHINO HILLS, CA – March 8, 2018
UpdatePromisetechnologies empower Dominion’s ACCESS® DMS clients with automated status updates, intelligent appointments, scheduling, media-enabled MPI, and more.
UpdatePromise, the leader in Consumer Experience Solutions, is pleased to announce an integrated partnership with Dominion Dealer Solutions on its dealership management systems (DMS). UpdatePromise offers secure, intelligence-driven solutions that incorporate behavioral analytics gathered from millions of consumers in the automotive industry—enabling Dominion-powered businesses to provide the mobile-first experience consumers have grown accustomed to in today’s digital world.
“Our technology augments the DMS provider’s ability to meet the demands of the modern consumer while improving dealership fixed operations,” said Curtis Nixon, chief executive officer of UpdatePromise. “We’re proud to partner with industry leaders like Dominion, who share our vision for a seamless dealership experience that positively impacts the consumer.”
Integration with UpdatePromise enables existing Dominion ACCESS dealerships to take advantage of several proprietary technologies that go beyond SMS text notifications. The Dominion ACCESS integration includes online appointment scheduling, integrated payment systems, electronic upselling, and more—empowering service departments with tools that enhance customer experience and save their dealerships time and money. With this new partnership, Dominion offers a more secure, dynamic, user-friendly system that lets service drives engage customers with ease, improve customer satisfaction, and increase profits.
“Integrated technologies such as UpdatePromise streamline the entire service-drive experience, increase system utilization, and allow our clients to leverage 100% of our product’s value, ” says Tom Edwards, Sr. Solutions Consultant at Dominion.
About Dominion Dealer Solutions
Dominion Dealer Solutions improves dealers’ lives by developing advanced technologies including: reputation and social media management, responsive websites, digital advertising, SEO, SEM, multi-channel marketing, and custom market reports. Coupled with award-winning lead management, inventory merchandising, equity mining, customer relationship (CRM) and dealer management (DMS) solutions, Dominion redefines automotive retail by delivering first-class customer experiences for today’s automotive dealerships. Based in Norfolk, Virginia, every OEM and more than 10,000 U.S. dealers depend on Dominion’s foundation of innovation, integrity, excellence and teamwork to provide them with results at every turn.
About UpdatePromise
UpdatePromise is a leading technology provider for communication solutions to automotive insurers, repairers, and dealerships throughout North America. Founded in 2009, the UpdatePromise flagship automated messaging system has impacted thousands of businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the United States. For more information, visit updatepromise.com.
To learn more about UpdatePromise’s vision for the future of automotive-industry CX, visit Booth #5290C at the upcoming NADA Expo.
