Announcement from Quantum5
Quantum5, the first-ever sustainable training tech for automotive, recently announced that Vinart Dealerships saw an overall increase of 53% in inbound scheduled appointments with a 45% show rate after implementing the training program.
Managing Partner of Vinart Dealerships, Andy Wright, knew he had to pivot to keep up with the complexities of automotive sales, especially in the COVID-era. “A lot was being thrown at us. Almost all of our interactions with customers were happening online, inventory was low, prices were sky high and the demand for vehicles was unprecedented,” Wright said. “It was essential that we reinvest in training for all six of our dealerships in the Lehigh Valley of Pennsylvania.”
Vinart had turned to different companies over the years to train and educate their team on sales and customer service. Wright recalls, “This time around, we needed a more progressive partner. We wanted to work with a company that took a contemporary approach to automotive sales and customer operations.”
In July 2022, Andy introduced Quantum5’s Frictionless Sales and Service programs with the following goals in mind: increase CSI scores, sell more cars, convert at a higher percentage and increase internet and appointment close rates.
“We chose Quantum5 because of the unique program they offer,” Wright said. “They do both in-person and online training. It kept our team engaged long after the training was over and they always had the Community Manager to lean on in case they needed any additional support. It was exactly what we needed to support the needs of our broad clientele.”
Vinart introduced this new process across its sales and service departments. By January 2023, Lehigh Valley Hyundai (one of Vinart’s dealerships) reported that their store finished #1 in their zone, #2 in their region and #9 in the nation for CSI.
After seeing the success of Frictionless Sales and Service, Vinart Dealerships decided to utilize another one of Quantum5’s programs. In February 2023, they introduced their team to CallQ, a call monitoring and phone skills training service that compares and scores team call performance data. “Quantum5 has the skills to educate in-store and the resources to keep content fresh,” said Wright. “It’s not what happens when the trainers are in the store, it’s what happens when they aren’t. That is why Quantum5 is a pillar of the training space.”
For more information on how Quantum5 can help your team learn about people, and as a result, create a better customer experience while increasing gross revenue, please visit www.Quantum5.ai.
About Quantum5
Quantum5 is the first-ever learning readiness training tech for automotive, and is the only training suite with an omni-channel approach to delivering an excellent consumer experience. Using an advanced learning platform, Quantum5 delivers skills training that drives the entire sales and service process within an automotive buying experience. By focusing on the 5-core trust and relationship sales skills proven to improve customer experiences, Quantum5 increases employee performance and enables learners to build authentic lifetime value relationships. Find out more at www.quantum5.ai.
