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Conference & Expo: October 14 -16, 2025
DealerPoint: April 9-11, 2025

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Sales & Variable OPS

Subaru, Toyota Top ACSI Most Satisfied Customers Study

Subaru, Toyota Top ACSI Most Satisfied Customers Study

The recently released American Customer Satisfaction Index (ACSI) Automobile Study 2024 found satisfaction with both mass-market (79) and luxury (81) segments is unchanged from the year before, while the smaller brands that comprise the “all others” measure lifting...

“Run With Bad News, Walk With Good News”

“Run With Bad News, Walk With Good News”

This is how I run my life as a business owner, a parent, a husband, a friend, a colleague, a consultant, a brother, a son…well, you get the picture. If there’s a problem to deal with, let’s get it handled right now. “Now management.”  Handling problems and concerns...

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