Celebrate Summer with Vehicle Maintenance
For most parts of the country, summer is heating up! The high temperatures, during this time of year,…
Fixed Operations News July 14The latest In: Dealer News
5 Basic Steps that Help Create an Excellent Customer Service Experience
Over the last seven years I have had the opportunity to be exposed to some good and some…
Fixed Operations News July 13
Implementing Price Increases
Over the years I have seen hundreds, if not thousands of shop owners do irreparable damage to their…
Fixed Operations News July 9
Confirming Appointments Reduces No-Show Rates
Friendly reminders are not just cordial contacts, they’re also good for business. That’s why it’s important to contact…
Fixed Operations News July 7
“You’re Fired”
Over the years I’ve seen many dealerships terminate employees for various reasons. Most states today, state in their…
Fixed Operations News July 6
Eight Reasons to Sell Auto Parts Online
Today’s consumers expect the ability to research and buy anything online, at any time, on any device. With…
Fixed Operations News July 6
3 Areas to Target For Your First Fixed Ops Digital Marketing Spend
Over seventy percent of our customers perform research online prior to making a purchase decision. Forty percent will…
Fixed Operations News July 2
How to Manage Your Millennials
Impatient, entitled, demanding, lazy. These are some of the media’s favorite words to describe “millennials,” also known as…
Fixed Operations News June 29
Service Departments Need Tune-Ups Too
The service department tends to be the busiest place in a dealership, and service managers must stay in…
Fixed Operations News June 26
Sales vs Service
Today’s car business has many challenges such as customer satisfaction, retention, and overall profitability. One thing I find…
Fixed Operations News June 26