You Don’t Have to do this Alone
More often than not I get the call to train a newly minted manager, usually in parts, but…
Fixed Operations News January 14The latest In: Dealer News
Cars will Break and We will Fix Them…Only Not as Often!
If your service department makes the majority of its revenue fixing broken cars, then get ready for massive…
Dealer Management December 10Dispatching vs. Labor Gross – Me, Me, Me – Give it to Me
“I want it, I want it, give it to me, give it to me, me, me” (tech jumping…
Dealer Management December 3Out-marketed by the Aftermarket Chains
When it comes to winning business in fixed operations, Sun Tzu put it best: “Know thy enemy.” But…
Finance & Insurance News December 3Nine Tips for Getting the Most Out of your High-density Storage System
High-density storage is a great way to improve profitability in parts and service departments, while reducing time, labor…
Dealer Management November 21Cars will Break and We will Fix Them…Only Not as Often!
If your service department makes the majority of its revenue fixing broken cars, then get ready for massive…
Dealer Management November 19Do your Due Diligence
A little effort now can save a lot of money later The most common calls I get are…
Fixed Operations News November 6Massive Research Concludes: Stop Delighting Customers!
Ok, I felt it, witnessed it, calculated it, preached it and now sophisticated and comprehensive research, studying more…
Dealer Management November 5So Many Cars, So Few Dealerships: It’s the Perfect Storm!
Over 4,500 dealerships closed their doors in the past 10 years. That means there are 4,500 fewer service…
Dealer Management October 8Tracking Performance Creates Performance
“How am I doin’ boss?” “Ok, you still got a job, ain’t ya?” (chuckle, chuckle). Reality is…frankly, meaningful…
Dealer Management September 28