What’s Old is Now New Again…Keeping the iron on the road…
I just got back from my annual pilgrimage to the Concours d’Elegance at Amelia Island. What makes this…
Dealer Management May 21The latest In: Dealer News
Surface or Service Advisors … Hmm
Recently, I was staying in a well-known chain hotel north of Atlanta, working in my room at about…
Dealer Management May 14Automatic Transmission Services: Turning Red Fluid into Gold
It’s May 2012 and the official start of the family vacation season is upon us. As you begin…
Dealer Management May 7Don’t Let Service Appointments Slip Away with Parts and Accessory Sales
Consumers looking for parts and accessories are now more comfortable than ever to research, price compare and purchase…
Dealer/GM News April 16Great Transactions Plus Missed Opportunities Equals Low Profits!
Implementing a process and holding your service personnel accountable to follow the process is a common practice at…
Dealer/GM News April 9Service Support Budgeting and Counts
Regularly I encounter owners, managers and factory folk wondering how much total service department payout is available, and…
Dealer/GM News April 2Do as I Say, Not as I Do … Says Doolittle
Ever heard this, “Cause I said so,” an offshoot of the infamous “Do as I say” mantra? Of…
Dealer Management March 23How’s the Weather?
There are a few things in our business that everybody talks about, but no one seems to be…
Dealer/GM News March 23An Open Letter to Dealers and General Managers…
Dear Dealer & General Manager: All the economic indicators and the automotive industry analysts are optimistic about the…
Dealer Management March 22Proper Warranty Denial Procedures
Almost every dealership deals with warranty coverage issues of some kind. Whether it is a manufacturer’s warranty, a…
F&I Management March 15