Time to Focus on Fixed Operations
I just attended a meeting with the Minnesota Auto Dealers Association. The dealers were upbeat and enthusiastic after…
Dealer/GM News February 24The latest In: Dealer News
Older Cars & Higher Mileage: Is your Service Department Ready?
The future of the automotive maintenance and repair business is coming into sharper focus now that the economic…
Dealer/GM News February 13Training Vision for Rookies and Geezers
So what is training? Why is it necessary? When does it begin? When does it end? Is it…
Dealer/GM News February 5Let’s Talk about Pay Plans!
It’s time to re-think how we compensate service salespeople This is the time of year when everyone is…
Dealer/GM News January 30Consumers Want Love Too ….
The annual fall Las Vegas based AAPEX (Aftermarket Auto Parts Expo) and SEMA (Specialty Equipment Manufacturers Association) shows…
Dealer/GM News January 8Turn your Advisors Loose to Sell Service…Don’t Hold Them Back!
Happy New Year! I hope you had a chance to rest and unwind as you celebrated the holidays…
Finance & Insurance News January 1Consumers Want Love Too ….
The annual fall Las Vegas based AAPEX (Aftermarket Auto Parts Expo) and SEMA (Specialty Equipment Manufacturers Association) shows…
Dealer Management December 11
Convenience: Good for your Customers, Good for your Shop!
When asked to identify the primary factor that influenced their choice in where to take their car for…
Dealer/GM News November 28The Days out of Service Dilemma
In several of my articles I have discussed the importance of compliance with warranty or “lemon laws” in…
Dealer Management November 21Quick Service In-depth – How the Other Half Lives!
It’s that time again. The thousands of heady quick service competitors capturing a ton of dealership maintenance service…
Dealer/GM News November 14