Play Ball! Customer Service is Much like Baseball
Sometimes it’s easier for people to understand something if you can relate it to a game or activity…
Dealer Management October 24The latest In: Dealer News
Sales Are Up, But Net Profits Are Down: How Can That Be?
The average dealership parts and service department brought in more annual revenue than the previous year, and yet…
Dealer Management October 21Good is OK – Better is Best – Best is Blah
The “successful” pricing of labor and parts is as mysterious as the reasoning behind the stupid jacked-up buttons…
Dealer Management October 14Keeping the service “Time Bucket” full
Experience is the best teacher. One of the greatest benefits of the automotive industry is learning successful strategies…
Dealer Management September 26
Consumers to Drive 2012 Massachusetts Right to Repair Vote
BETHESDA, Md. — Following certification by the Massachusetts Attorney General of its proposed ballot question, the Massachusetts Right to Repair Coalition will…
Dealer/GM News September 19A Tale of Two Shows – Even in the Worst of Times
Every year I make sure I get to two shows: NADA in February and the Amelia Island Concours…
Dealer/GM News September 19Building a Long-term Customer Relationship Utilizing the Fundamentals – Part 2
There are so many costly gimmicks, ploys, tactics, and calculated maneuvers designed to “reclaim” your service customer base,…
Dealer/GM News September 2Sales to Service Ain’t Guaranteed, Paco
I long for the old days. You may remember when we didn’t need no stinkin’ process for converting…
Dealer/GM News August 14
Webinar: The Garage® – A Strategy For Surviving The Coming Crash In Customer Repair Order Count
Join Ed Kovalchick, CEO Net Profit Inc., for a webinar on Thursday, August 25 at 11:30 a.m.…
Dealer/GM News August 12
Quality, Value and Relationships: We Have a Problem!
Automotive manufacturers have been sending out customer satisfaction surveys to vehicle owners for decades. These “How did we…
Dealer/GM News August 8