Building a Long-term Customer Relationship Utilizing the Fundamentals, Part 1
Creating a long-term relationship with each new and used vehicle buyer can be accomplished by utilizing inexpensive fundamentals!…
Finance & Insurance News August 1The latest In: Dealer News
The Best Time to Offer Additional Services
A recent study released by J.D. Power and Associates really underscores the importance of when to ask the…
Fixed Operations News August 1Twins Separated at Birth
Once, service and parts were considered as one… Back when our industry began, a little more than a…
Dealer/GM News August 1Effective Communication is Essential to Avoiding Litigation
Last week I participated in a mediation conference and explained to a consumer that the “issue” they were…
Dealer/GM News July 1
Fewer Service Bays Mean More Opportunities!
GRAPH TO BE INCLUDED There are 50,000 fewer service bays in the United States than there were ten…
Dealer/GM News July 1No Appointment — No Retention — No Honey
So, I get a call from a good-sized import client I had restructured in service about ten years…
Dealer Management June 6Dealership Prices are Too High…Perception or Reality?
Fact: Most customer-pay service work (maintenance and repair) is done by aftermarket service centers. Fact: Aftermarket service centers…
Dealer Management June 1Dealing with Consumers Who Use Aftermarket Parts
Potential legal problems often arise when consumers purchase aftermarket parts. Aftermarket parts, and particularly performance enhancing parts such…
Dealer/GM News June 1Time Utilization For Us Dummies
Please don’t take offense to the oblivious title — it’s just “catchy,” but after evaluating this tidbit you’ll…
Dealer/GM News May 20Retention is the New Buzzword for Success!
For the first 100 years of the automotive industry, the main thing you heard about at 20 group…
Dealer Management May 1