Is your Service Department Convenient?
We are a time-hungry society. We need and demand more – period. As consumers, we are no different…
Dealer Management December 29The latest In: Dealer News
Losing Them One at a Time – A True Story
I was consulting in a mid-sized GM dealership one evening. The service manager and I were looking through…
Dealer/GM News December 29Make your Body Shop Profitable
I want every dealer who has a body shop to listen up. Your body shop should be a…
Everyone December 27Is Your Advisor Writing Bad Estimates?
I was consulting in a mid-sized GM dealership one evening. The service manager and I were looking through…
Dealer/GM News November 15You Can’t Manage What You Can’t Monitor
“In order to know where you are going, you have to know where you are.” “In order to…
Dealer/GM News November 1And the Aftermarket Survey Says??
Each year the bible of the quick service industry National Oil & Lube News, now 25 years young,…
Dealer/GM News October 18Will your Garage Insurance Premiums be Going Up?
Last week I saw an article in Business Insurance Magazine predicting increasing insurance premiums for 2011. While the…
Dealer Management October 1Use of Non-OEM Parts in Repairs Could Expose your Dealership to Liability
Many dealerships perform bodywork and mechanical repairs on vehicles which have been in accidents. Generally these repairs are…
Dealer/GM News October 1Customer Pay Service Work is Declining – That’s Great News for You
As an automotive professional, you always want to stay informed on the latest trends in the industry. Economic…
Dealer/GM News October 1It Turns Out You Can Fix Stupid — Part 2
In my last column I wailed about free or dirt cheap oil changes, no appointments, and ridiculous commitments…
Dealer/GM News September 13