Get Tough, Take Control of Flat Rate Hours
Of course I am speaking of the all important, yet fleeting Flat Rate Hours here. These are the…
Dealer/GM News September 2The latest In: Dealer News
Dangers of Failing to Check Warranty Notes
Dealers need to be wary of “warranty repair shoppers.” Sometimes, for various reasons, a car owner has decided…
Dealer Management September 1Quit Changing the Pay Plan!
If you ask 10 service managers to define the perfect pay plan for service advisors, you will get…
Dealer/GM News September 1So, You Can’t Find Technicians?
I was making a 20 group presentation not long ago and someone said to me, “We need technicians…
Dealer/GM News September 1It Turns Out You Can Fix Stupid Part 1
I suspect like most of you have, I calculated that stupid wasn’t fixable — after all someone famous…
Dealer/GM News August 22Living with Factory-based Ordering Systems
A little over four years ago we looked at the up and coming factory-based inventory management programs that…
Fixed Operations News August 10A Story of Lost Loyalty….and How to Regain It
Polston_Fixed Operations August10 The following is a true story. I took delivery of my new vehicle…
Finance & Insurance News August 1Wow! A Free Money-Maker
I discovered a well-written, easy to read, instructional paperback written by Gary Vann, the VP of Sales and…
Dealer/GM News July 1Wow! A Free Money-Maker
I discovered a well-written, easy to read, instructional paperback written by Gary Vann, the VP of Sales and…
Dealer/GM News June 14Where Did that Come From? Obsolescence You Didn’t Know Was There
Traditionally obsolescence has been defined as parts that have not had a sale in anywhere from six months…
Dealer/GM News June 10