Auto Retail News
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There’s No Room for Sea Lawyers in the Automotive Industry
As some of you may know, I served in the United States Marine Corps back in the 1980s. I was lucky, and was allowed to spend most of my time in the service sitting on the tropical island of Guam. While I enjoyed serving with nearly everyone I met in
Nov 1, 2010
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Dealer ManagementDealer/GM NewsDigital DealerLead Management & CRMSales & MarketingSales ManagementSales Strategies
The 10-Minute Dealership: Building the Organization
The arrival of a lead is the moment of truth. Best practice is to execute a multi-vehicle price quote right away every time, followed by a phone call in 10 minutes. The dealer who consistently delivers his customer a 10-minute call in response to an
Nov 1, 2010
Technology and Zen Time Management
I recently gave a webinar on Zen time management to controllers and office managers. Over the years I’ve created various technology tools to enable controllers to get more time in the day by downloading from their DMS to Excel. This webinar opened
Nov 1, 2010
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Dealer ManagementDealer/GM NewsDigital DealerFinance & Insurance NewsLead Management & CRMPre-Owned Sales & Marketing StrategiesSales & MarketingSales Management
Business Development is for Sales Reps too!
Cross training and team building are critical Are your business development and Internet sales teams integrated with your experienced sales team, as documented in your store’s playbook? If you do not have a defined process with a back-up plan for e
Nov 1, 2010
Alex Jefferson, Director of Internet and Sales Training, Proctor Dealerships
Alex Jefferson is the Director of Internet and Sales Training for the Proctor Dealerships in Tallahassee, FL. He sits down with Digital Dealer magazine and shares his insight of where technology is going in automotive retail, the changes the industry
Nov 1, 2010
The Boeckmanns, Galpin Motors
The Boeckmanns could be called automotive retail’s First Family. Patriarch Bert Boeckmann and his wife Jane are celebrating their 50th anniversary as owners of Galpin Motors, the last 20 as Ford’s top selling dealership. Including Ford, Galpin se
Nov 1, 2010
And the Aftermarket Survey Says??
Each year the bible of the quick service industry National Oil & Lube News, now 25 years young, conducts a comprehensive survey of quick service centers across the country. The survey is conducted using both mailed and online data collection, and
Oct 18, 2010
Develop a Red Belt Mentality
The people in your organization will shape its culture, starting with the attitude, mindset, behaviors, character, and competence of the leader. In turn, your culture they shape will ultimately determine your results, for better or worse. That being
Oct 1, 2010
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Dealer ManagementDealer/GM NewsExpense ManagementF&I ManagementFinance & Insurance NewsService
Will your Garage Insurance Premiums be Going Up?
Last week I saw an article in Business Insurance Magazine predicting increasing insurance premiums for 2011. While the article did not specifically mention auto dealership garage insurance, there is reason for concern. The article went on to blame th
Oct 1, 2010