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Eight Steps for Real Reputation Management

It doesn’t matter if your name is on the building or if you’re “just drawing a paycheck,” your dealership’s online reputation is quickly becoming the most important attribute of your long- and short-term marketing strategy. Even if you’re
Jul 1, 2010

Take Out the Trash and Keep the CRM from Being a Garbage Dump

Please open up your wallet, pull out a $50 bill, walk over to the nearest trash receptacle, and throw away your money. What do you mean ‘no?’ Of course, it sounds foolish, but that is what your sales team is doing with your money right now. There
Jul 1, 2010

Hagen Durant, Classis Chevrolet

In existence for only 20 years, Classic Chevrolet in Grapvine, TX, has been the number one selling Chevy store four consecutive years and is about to make it five. Much of that is due to the culture Owner Tom Durant created that his son Hagen, Classi
Jul 1, 2010

Joe Elsasser, General Manager, Golling Chrysler Jeep Dodge

Golling Chrysler Jeep Dodge in Bloomfield Hills, MI, was one of automotive retail’s early technology pioneers piloting some of the Internet’s first CRM solutions. Owner Bill Golling and General Manager Joe Ellsasser used technology to help create
Jul 1, 2010

Wow! A Free Money-Maker

I discovered a well-written, easy to read, instructional paperback written by Gary Vann, the VP of Sales and Marketing for Mighty Auto Parts, a nationwide Aftermarket maintenance parts distribution company located in the Atlanta area. Mr. Vann is obv
Jun 14, 2010

The Calm before the Storm

Business has picked up for most manufacturers and dealers this year and there is much optimism that we will enjoy a steady economic rebound. But this isn’t the time for chest bumps and high fives. We may have emerged from the pit, but we’re not o
Jun 10, 2010

Blind in Plain Sight — One Opportunity after Another Lost

How would you respond if one of your best friends during a social gathering came up to you and said something like this: “Wow, you really have to try that new restaurant on the corner of Elm and Main. We had such an average meal there. The food qua
Jun 10, 2010

Will Large Deductible or Retentions Save You Premium Dollars?

Taking on higher deductibles and retentions may sound like an excellent way to save your dealership some serious premium dollars. But is that always the case? The auto dealership insurance marketplace continues to be a vigorous one with more carriers
Jun 10, 2010

An E-Marketing Update

It’s hard to believe that virtually no one understood the concept of e-marketing just 15 years ago. In 2010 the digital transformation of every aspect of advertising, marketing and communication is mind-boggling. I asked CBC’s e-marketing expert
Jun 10, 2010