One of the most significant benefits that artificial intelligence (AI) promises for dealership employees is the elimination of repetitive tasks. For example, consider all the steps associated with a service lane check-in. If AI eliminates just a few

A recent review of auto dealerships found that while profitability for the average U.S. auto dealership remains well above pre-2020 levels, the profit erosion from pandemic highs accelerated to start the year. The findings are part of Presidio Perspe

The term “digital native” describes people who were practically born with smart devices in their hands and have grown up consistently using technology for communication and information gathering. This tech-savvy consumer group mainly comp

Federal regulators have placed a bullseye on “junk fees,” targeting auto finance and other industries with a consistent drumbeat of enforcement actions, rules, and supervisory actions. Consumer Financial Services Protection (CFPB) Director Rohit

The sales team is the cornerstone of a dealership’s success, driving revenue and shaping customer experiences. According to a study by NCM Associates and the Pareto Principle, 20 percent of sales reps generate 80 percent of sales, underscoring

As helpful and convenient as software-based cybercrime prevention is for a car dealership, it is not sufficiently comprehensive that you should feel comfortably protected by it alone. A dealer’s compliance needs are best served when software an

Dealerships create thousands of documents every day, from deal jackets and repair orders to parts tickets and accounts payable paperwork– it’s an endless stream. Managing these documents is cumbersome and time-consuming, as dealers know very

While some identify the increasing number of used electric vehicles (EVs) as a problem for the industry, others view it as an opportunity. It could be regarded as both, and the result will depend entirely on how auto manufacturers and retailers respo

As we near the mid-way point of the 2024 year, there are many fascinating characteristics of today’s auto industry. Some of these are defined by the broader macro economy, and yet others are a result of organizational evolutions continuing to take