High interest rates and stubborn inflation are not stopping U.S. consumers from doing one of the things they love the most: buying cars. Automotive dealers should be cheering the uptick in sales because more sales should mean a healthier bottom line.

As we look to tell the stories about people and the products that support auto dealerships, Digital Dealer is shining the spotlight on companies that help dealers do their job more effectively. We recently interviewed Dan Trinidad, founder and CEO of

Impel on June 6 launched WhatsApp as a communication channel for Impel AI, further enhancing the company’s omnichannel capabilities. In addition to webchat, email, and SMS texting, auto retailers using Impel’s AI platform can now deliver personal

Despite media chatter about the viability of dealerships and emerging direct-to-consumer competitors, car buyers still want to visit dealerships. But they want to visit fewer of them. The latest Ease of Purchase Scorecard from service provider CDK fo

Inventory management remains critical for auto retailers today in determining profitability, customer satisfaction, and operational efficiency. The traditional methods of inventory management, reliant on manual processes and intuition, are proving in

Editor’s Note: This article was originally published in the May/June edition of Dealer magazine A parable: A successful car dealer had ten mid-sized buy-here-pay-here used car lots. He called ten of his employees and gave them each one of the u

As we look to tell the stories about people and the products that support auto dealerships, Digital Dealer is shining the spotlight on companies that help dealers do their job more effectively. We recently interviewed Todd Smith, CEO of QoreAI, refle

You never get a second chance to make a first impression—and a recent survey shows what dealers and customer are looking for from each other when it comes to this all-important initial interaction when it comes to the drop off for vehicle service.

Intense competition among dealerships in the same neighborhood markets is inevitable. In such an environment, potential buyers are constantly bombarded with advertisements from competitors and faced with a wide range of choices. This pressure drives