Hiring to get the body count up can be a recipe for disaster. Personnel expert explains why dealers and managers need to hire character first and credentials second.

Every hour your business is open, well-meaning employees sabotage your customer service experience and drive customers away. And they do it without any inkling that they’re doing anything wrong.

Dealers are in for a wild ride. The next 5+ years will be filled with revenue from recall work; a shortage of technicians; shop capacity that can’t keep up with demand; parts availability issues; and, as a result,

Loyalty is a fickle thing. While your customer has consistently serviced their vehicle with you, when they get that $19.95 oil change coupon from your competition, will it go in the trash, or will they choose

RouteOne thanks Mike Jurecki for his 14 years of leadership as he leaves the organization to become the Chief Executive Officer of FordDirect. Jurecki lead the formation of the RouteOne joint venture

This year’s AutoTeam America Buy/Sell Summit and CEO/CFO Forum at the National Automobile Dealers Association (NADA) Convention and Expo brought together several viewpoints on the state

Data breaches and hacker access to confidential customer information is a growing fact of life. And not just for the Targets and Home Depots of the world. Your dealership and customer information

ADESA, a business unit of KAR Auction Services (NYSE: KAR), announced today that it has named Steve Dudash Vice President of Dealer Services.

Swapalease.com, the nation's largest car lease marketplace, reports car lease credit approvals registered a 69.9% approval rate for April, a slight bounce back from the pace of approvals (66.7%) seen in March.