Nearly every industry is focused on customer experience and the automotive industry is no different. In fact, earlier this year at Consumer Electrics Show (CES), automotive makers including Hyundai, Audi, Mercedes Benz and Nissan showcased technologi

Google and Facebook, Watch Out! There’s someone approaching in the rear-view mirror, and it’s Amazon. Don’t worry about Amazon pursuing automotive retail–think expensive land and expensive cattle (aka cars). As far as the desire to pursue

Bill Wittenmyer shares why retail automotive staff should take steps to ensure that they don’t get afflicted with this disease in this week’s episode of Witt’s Wise Words.

As the automotive marketing industry grows and becomes more and more competitive, we (as an industry) have to take a step back and examine how we’re approaching our monthly goals and sales objectives.  The idea of “hustle hustle hustle,

Are you using the right criteria in your hiring process? In this episode of Freebie Friday, Bill Wittenmyer shares what the most important attribute dealers should look for in the hiring process.

In this video blog, DealerBuilt CEO, Mike Trasatti, shares why customer experience is vital for modern consumers & why dealers should care.

Andy Church shares tips on how dealerships can create pay plans that retain employees while also securing dealership profitability in this Quick Tip.

The process of purchasing a phone system is not to be taken lightly. Phone calls into dealerships outnumber Internet leads by four to one, and many studies show that dealers are not able to handle both the volume and routing of incoming calls in a wa

Nearly 60 million Americans have experienced identity fraud, and much of that fraud comes from information stolen during data breaches. In fact, 31.7 percent of breach victims later experienced identity fraud, compared to just 2.8 percent of individu