Join us this October 16-18th in Las Vegas, Nevada for 100+ actionable seminars, networking opportunities, and innovation – in one of the most exciting locations in the world. Digital Dealer 25 will feature an agenda packed with the industry’s mos

There are a plethora of training programs and trainers in the automotive industry many of which have different styles, advice, and opinions. Often, those opinions vary widely. While training is indeed something I advocate in dealerships both as an on

ProfitByAction.com Quick Tip on the Business Planning Process.

I frequently write about how, in my opinion, dealerships would be wise to expand their thinking and change attitudes towards recall customers … and not just recall customers, but all customers The customer experience is key to building customer loy

ELEAD1ONE Partner Bill Wittenmyer explains the concept of coaching up and managing up in this week’s episode of Freebie Friday.

If you’ve ever stayed with a company for more than a few years, you know that sometimes after working hard and rising your way up— it’s common to reach a point where it feels you’ve gone as high as you can go. Creating opportunities for growt

ELEAD1ONE Partner Bill Wittenmyer shares some advice for dealership employees with which they can improve themselves in this week’s edition of Witt’s Wise Words.

ELEAD1ONE partner Bill Wittenmyer shares the importance of being “checked-in” at work and not “checked-out,” in this video blog.

If you hold a management position in the retail automotive industry, you’ve probably had a customer attempt to leverage something to get what they want. Whether it was an unreasonable request, or simply a last-ditch effort to get a perceived wrong