SALT LAKE CITY – President of Larry H. Miller Dealerships, Dean Fitzpatrick, is pleased to announce the promotion of Rourk Kemp from Vice President of Finance for Miller Automotive Operations to Chief Financial Officer for Larry H. Miller Dealershi

Steve Cannon, CEO of Mercedes-Benz USA, gives insight on dealership culture. F&I and Showroom describe his outlook on social media stings and dealer engagement surveys that do trickle-down to the digital consumer, impactive for CRM. ORLANDO,

At the end of the month, dealership personnel often yearn for just a few more hours or days to “pull the month out.” The encouraging truth is that no one needs to put in more hours or days in order to increase production. Rather, they should firs

I was recently struggling through a seminar on the subject of building high performance business teams. This is a subject in which I have keen interest because everyone who is seeking succession is also endeavoring to build a high performance organiz

MMA fighters require a blend of disciplines to become champion in the caged octagon where they fight. However, a champion in any endeavor is likely to tell you they didn’t become a champion in the ring, they were merely recognized in the ring. The

Every couple of years or so, I enjoy presenting a compelling list of leadership traits for reader-evaluation. While there is no perfect list of great leadership traits—and I could never fit a complete inventory into the confines of this column even

Seduction is defined as: enticing someone astray from right behavior; to lure or entice away from duties, principles or proper conduct. Other people, emergencies and conditions of all sorts arise as daily seducers that drain a leader’s focus, energ

In all 15 countries where I teach leadership I’ve met leaders who tell me they feel like they’re stuck; that despite their best efforts they’ve plateaued and have hit the wall.  Occasionally feeling like you’re going nowhere is a leadership

A decades-old belief system in business is that the deeper one goes in debt with lifestyle enhancements, toys—stuff, the more driven he or she will be to make money. This mentality can start at the top of a dealership and cascade through the ranks.