Working at a dealership or auto services facility, you have a variety of OSHA regulations and consensus standards (like ANSI) to stay in compliance with. The problem is, there are so many of them that they’re hard to manage, even more so when the d

2014 is a year of changes for the auto dealer industry. As laws change and new bills get passed, it’s imperative to stay up-to-date on the latest requirements. One of the changes motor vehicle dealers must adapt to this year is the surety bond incr

When thinking about safety at your facility, most often we consider safety procedures that we follow, and policies that are written to avoid tragedy or deal with them in the event of an incident. However, facility safety is a broad concept, including

Talk Dealer to Me is a Q&A series that features dealership secrets to car sales and customer loyalty success, written by Rob Campbell. This month’s Q&A features a sit-down with Chris Brown and focuses on Subaru of Puyallup’s unique “Why

It’s inevitable at every dealership, customers will complain about something. The complaints may be formal lawsuits or informal discussions between customers and employees. How your dealership handles these complaints may be more important than the

Technology has made fraud easier to spot. Our financial statement have hundreds of metrics; labor gross profit percent, expenses as a percent of gross, and gross profit per unit. Creating metrics of these items is the best way to tell if there are mi

10 steps for hiring your next rock star, according to Entrepreneur. If there is but one consistent business discipline that defines success, it would most certainly be the ability to hire great talent. The right person can help you launch your compan

Were you hoping to win a prize? Sorry, in my promotion no one wins, I just say that so you will come into my dealership. Doesn’t that sound awful? Unfortunately, it happens all too often in our industry. Dealers run sweepstakes where everyone is a

Having been a dealer, operated dealerships, and for the last decade or so consulted dealers on OSHA, F&I, identity theft and other worker and consumer protection laws, I know that thinking about and addressing compliance is no one’s idea of a h