It’s a common scenario: drivers eating, texting, talking on the phone, taking care of personal grooming, or even reading while on the road. Loosely termed “distracted driving,” it includes any activity drivers engage in when they’re behind th

Amidst an active discussion of change, robust transaction activity, and consolidation in our industry, it is worth considering just exactly why this is all coming about. To put it simply: the benefits of size are really starting to play out. And it�

Your Team Members Are Either Spectators or Doers Mindless managerial duties and conformity are major traps for mediocre managers and the casualties are the dealership’s personnel. The time has come to shed the “old-school” bureaucra

Do you have sales personnel or solution specialists at your dealership? Is there truly a difference between the two terms? Can changing the language you use really increase your sales? When selling to women, language can make all the difference betwe

In the race to make a sale, dealerships often rely on templates in CRMs. These templates – including autoresponders – can hurt a dealership’s chances of communicating effectively — or at all. The response rate for leads is very low in the

It’s common to complain that “this or that person stressed me out,” or that a particular situation creates undue stress in your life. It’s even more common that these stressors are external conditions or people under which we have little or n

Andy Church shares why prospecting is incredibly important in this Quick Tip.

AutoLoop VP, Front End Solutions Russ Beckenstein shares advice on how dealers can overcome valuation discrepancies between appraisal tools with customers. About the Author A finance-savvy expert in business relations, Russ Beckenstein has conquered

At the end of a coaching session with the management team of a large dealership, where the focus was teamwork, the finance director came up to me, thanked me for the materials I had shared, and captured the essence of why he feels so many dealerships