Greg Ternoway discusses the best practices for presenting an invoice to a service customer.

Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it’s more important than ever to have strategies to protect dealership service business in part 2 of this 2 part video blog.

Ask anyone on the street “Why do dealerships exist?” and I imagine you’d get one primary reason again and again: to sell cars! That much seems obvious, and based on what most dealers tell me is their biggest priority, they seem to feel the same

The benefits of having a mobile check-in and MPI process in the service department have been widely confirmed. You’ve probably heard all about the three “T’s;” specifically transparency, timing and trust. However, one of the biggest unsung be

Most of us in the automotive community are painfully aware that our nation is in the middle of a recall epidemic — and will be for decades to come.  A low percentage of recall repair compliance pushes the numbers of vehicles on the road with o

Your service shop’s online scheduling tool is invaluable for streamlining the booking process for both your customers and your advisors. However, like most things in the automotive industry, “set it and forget it” doesn’t quite cut it. Not to

Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it’s more important than ever to have strategies to protect dealership service business in part 1 of this 2 part video blog.

You know how service visits affect service retention, but do you know how service visits relate to the customer buying process? According to a recent study conducted by AutoLoop, we discovered that the peak repurchase rate occurs between the fourth a

Do you know how many “lost customers” you have in your service department? This ProfitByAction.com Quick Tip is about the importance of Customer Retention to help improve your Service Absorption.