ELEAD1ONE partner Bill Wittenmyer shares insight into how to set service advisors up for success with a few small terminology changes that will positively impact consumer experience

Note to Dealers and Managers: This article is for your service advisors, but be sure you read it and agree with it before you pass it on to them. This would be a great topic

I was visiting a marginally performing service operation taking a general review of the situation and the newest and hopefully the last manager for a lengthy time (six generals in two years is a bit much)

Founder / CEO Ujj Nath shares 5 ways that dealership service departments can increase their market share on repairs in this video blog.

A short vlog from ELEAD1ONE's own Bill Wittenmyer on Dealerships Service Departments vs Independents.

Have you seen the Ally Bank television ad called, “Nothing Stops Us: Ally Team Huddle”? The team is gathered at Ally HQ in a glass enclosed conference room. A manager reminds the team

According to an article in Tire Business, it is essential for automotive service repair facilities to adopt and embrace technology. Last year was the first year Millennials outnumbered

Convenience is one of the biggest factors that influences customers when choosing where to take their vehicles for service. For the younger generation it even trumps price.

While there are many different types of service repairs – warranty, recall, etc. – undoubtedly the king of them all, when it comes to profit, is customer pay repair orders.