Years ago someone gave me a book called ‘Windows for Dummies.’ It was not designed for ignorant people, but to explain Windows in layman’s terms so that the user could better

myKaarma CEO Ujj Nath discusses the importance of effective communications with recall customers in this short video blog.

Many consumers have the perception that servicing at a dealership is more expensive than at independent service providers. Whether this applies to your service department or not,

Happy New Year! As we turn the page to 2017, I would like to suggest three New Year’s resolutions for you to consider in fixed operations:

My annual trek to the November massive SEMA/AAPEX show, 50^th anniversary at that, got me all excited when I attended a work session on promoting accessory sales

A recent study by Forrester quantified the monetary effect of increasing customer experience scores by a single percent. The results were quite astonishing.

Customers generally get their vehicle serviced close to home or work. Dealers are lucky that customers feel they should bring their new cars back to the same store when there are warranty issues.

There are a lot of choices for consumers as far as where to take their vehicle for maintenance. And, while consumers are required to visit franchise dealerships for warranty and recall work,

Many dealers and managers outside of the service department don’t realize how incredibly busy a service advisor (SA) is throughout their day. Keep in mind that these are front-line