By far the most popular article I’ve written for Dealer magazine over the past five years was the one published in April 2016.

It continues to amaze me how much a relatively minor portion of the vast Aftermarket is influencing the actions of automotive dealership service and parts. Of course, the aftermarket size

Over the past few years we have seen robust annual sales, with the number surpassing 17 million last year. The used-car market is doing well too. All of these cars in circulation need servicing,

Dealer discounting for both service and sales have gone entirely too far. This discussion will focus upon service, and we'll address sales in our next discussion.

Too often, though, dealers introduce these programs as F&I aftersales products, but fail at integrating service into this process. When that happens, advisers may misunderstand how

For those of you who are used to talking to cars, the future will be status quo for you. Imagine that you arrive at work and are greeted by a barrage of eager customers who have made

Joe Sevart, an auto technician turned business owner in Kansas City, Missouri, talks about the future of servicing more advanced vehicles.

So, I’m visiting a valued client I had not been to for a while. It’s maybe 7:20 a.m., the sun is up now and the Northeast soothing morning temperature is perfect, no humidity to be found. “Sweet,”

"Don't put all of your eggs in one basket." You probably got this wise advice from your grandmother, your daddy, or a wise friend. Yet I see service managers violate this proverb