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Digital Dealer

Insights

Is your Service Department Convenient?

We are a time-hungry society. We need and demand more – period. As consumers, we are no different…

Dealer News December 29

A Fresh Look at Internet Leads

My first GSM told me that customers would tell me how to sell them – I just had…

Dealer News December 29

One Year from Today

In October, I unveiled an updated ACES (Automotive Continuum of E-commerce Success) chart at the well-attended 9th Digital…

Dealer News December 29

Taking the Business Back to its Roots

It is no secret that customers are using the Internet to broadcast their buying experiences, and in doing…

Event News December 29

Systems: The Backbone of your Dealership

It is stating the obvious to assert that core systems such as your Digital Response Management (DRM) system,…

Dealer News December 29

Sales Management – 500 Million and Growing! Why Wait?

Whether training recruits or re-training “old school” folks, we always warn them of who to avoid, including the…

Dealer News December 29

Google Places – More Important than your Web Site

There is a place on the Internet that the largest search engine in the world sends people before…

Dealer News December 29

Is your Internet Manager a Real Manager? Look at the Pay Plan

In a recent article in Reader’s Digest, the readers were advised to contact the Internet manager at a…

Dealer News December 29

Warning to Fiat Dealers – Beware of Unexpected Competition

When our Chrysler dealer clients first heard that Fiat was not going to provide them with rebadged vehicles…

Dealer News December 29