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Latest in: News

Get Creative! Become an Automotive Story Teller

So, you’ve been assigned the responsibility to write the vehicle comments on behalf of your store. While this…

Dealer News October 1

In Unfamiliar Territory You Need a Roadmap

With the end of 2010 in sight, it’s time for proactive dealers to begin finalizing their plans for…

Dealer News October 1

Dynamic Heat Sheet Automation

One of the first tasks that I had in a dealership was typing the daily heat sheet. The…

Dealer News October 1

Jim Flint, Director of Interactive Sales & Marketing, John Eagle Auto Group

Jim Flint, Director of Interactive Sales & Marketing for the John Eagle Group, in Texas, talks about how…

Dealer News October 1

Mike Reichenbach, Ford Lincoln Mercury

Prior to becoming a dealer, Mike Reichenbach was a factory guy working at Ford Motor Co. After deciding…

Dealer News October 1

It Turns Out You Can Fix Stupid — Part 2

In my last column I wailed about free or dirt cheap oil changes, no appointments, and ridiculous commitments…

Dealer News September 13

Four Facts About Servant Leadership

“Servant leadership” has been a business buzzword the past three decades. But in the 1,000 leadership presentations I’ve…

Dealer News September 9

Get Tough, Take Control of Flat Rate Hours

Of course I am speaking of the all important, yet fleeting Flat Rate Hours here.  These are the…

Dealer News September 2

Cutting Expenses Leads to Record Dealership Profitability

In my early years in the auto retail industry a dealer told me, “You cannot cut your way…

Dealer News September 1