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Latest in: Leadership

A Six-step Plan to Increase Used Vehicle Profitability

I’ve had chocolate chip cookies on my mind lately. The reason? I can’t eat them the way I…

News September 6

It’s ‘Make or Break’ Time for New-car Classified Efforts

To maintain profitability, it’s been mandatory for years to utilize comprehensive, well-distributed classified ads. It is important for…

News September 5

How to Get Unstuck

In all 15 countries where I teach leadership I’ve met leaders who tell me they feel like they’re…

News September 4

Paul Walser, Walser Automotive Group

A second-generation auto dealer, Paul Walser, 57, and his brother Andrew, 44, operate Walser Automotive Group, a 12-franchise…

News September 3

Shawn Reardon, Internet Director Ideal Nissan

Ideal Nissan is the Overall Winner of the Spring 2012 Digital Dealer Website Excellence Awards – scoring higher…

News September 3

So Ya Wanna Manage Technicians

In my last column in the August 2012 issue of Dealer magazine “So Ya Wanna be a Technician,”…

News August 31

Get to the Point!

Ever have a salesperson get you on the phone when you’re busy, only to infuriate you to a…

News August 28

Strategically Exiting your Business

In the late 1990s major consolidation started in our industry. The consolidators were either public or going public.…

News August 28

How Will 2013 Models Impact Used Car Dealers?

No doubt about it, the used-vehicle market is experiencing some shifting trends that we all knew would take…

News August 22

Digital Marketing Arena – Three Critical Questions

My team and I recently concluded a large number of spend assessments, across many dealerships, in various cities,…

News August 21