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Latest in: Leadership

3 Ways to Reduce the Risk of Used Vehicle Market Volatility

I like the analogy a Midwest dealer recently shared as we discussed recent declines in wholesale used vehicle…

News August 3

Your Inventory Merchandising Must Come Full Circle

As we better understand the evolving needs, expectations and behaviors of online car shoppers, it becomes necessary to…

News August 2

Chad Martin, Martin Automotive Group

Chad Martin was a college junior when his dad, Cornelius, was killed in a motorcycle accident. Suddenly, new…

News August 1

Steve Williams, e-Commerce Director, Gurley Leep Automotive Management

With 35 franchises and 22 stores spread across Indiana, Michigan, and Iowa, Steve Williams, e-commerce director for the…

News August 1

Gimme a Reason to Stay

It’s no secret that service customer retention in new car dealerships is dismal, actually pathetic. Hang around a…

News July 27

Test Drive Secrets: Do’s, Don’ts and Suggestions

Let’s talk about the processes, the playbooks and all the ABCs to closing. They all include how to…

News July 26

A Reason for Every Lead

It’s no secret that dealership website leads close higher than most other lead sources. While most of us…

News July 25

Chalk One Up For the Good Guys

Making progress on the allocation front In my April 2012 column in Dealer magazine, “Allocation – Where Have…

News July 24

Do you Want Fries with That?

McDonald’s is a global brand, serving people worldwide to the tune of billions and billions of dollars in…

News July 18

Family Business Harmony Best Practices

As a business succession planner I believe family harmony is a component of the Succession Matrix. On a…

News July 17