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Latest in: Leadership

Greg Goodwin, Kuni Automotive Group

Greg Goodwin took over as the president and CEO of the Kuni Automotive Group in 1999 when founder…

News May 1

Keeping in Touch with Customers

How many email addresses do you have in your DMS database?  Most have less than 25%.  You might…

News May 1

Sales Call Conversion: How to get Appointments to Show!

The 10th Digital Dealer Conference & Exposition in Orlando last month was the best ever.  One major concern…

News May 1

So Do You Want More Lead Conversion Out of your Web Site…Really?

I spend as much time outside of the car business today as I do in it and many…

News May 1

Retention is the New Buzzword for Success!

For the first 100 years of the automotive industry, the main thing you heard about at 20 group…

News May 1

Eliminate Doubt and Satisfy Customers’ Needs with a Consultative Approach

Interacting with informed customers can be a challenge as dealers try to overcome their concerns throughout the shopping…

News May 1

Dealership Facility & Image Programs – Cost Reduction Opportunities

Dealership sales are growing once again and so too are the demands on the dealer’s time, their staff’s…

News May 1

The Japan Disaster and Vehicle Allocation Concerns

The Japanese earthquake and tsunami have rocked the automotive world.  Honda has reported, at the time of this…

News May 1

The Truth about ‘Potential’

A top reason an under-performer is kept on a payroll despite failing to realize results is because his…

News April 14

More on Becoming a 10X Dealership

It’s complicated to be an Internet-savvy dealer. Pricing, dealer web site SEO, social media, Internet structure and staffing,…

News April 12