Selling Cars is Good. Selling Service is Better!
I passionately believe that the service department is first and foremost a sales organization. It is a reoccurring…
News May 23I passionately believe that the service department is first and foremost a sales organization. It is a reoccurring…
News May 23Last month we began modeling service profit makers – the fundamental key elements, which drive the bottom line…
News May 23The Millennial Generation loves itself. Its members have bad manners, contempt for authority, no respect for older people,…
News May 23EMV, the acronym for Europay, MasterCard and Visa, is the process of embedding payment cards with microchips to…
News May 23It’s 2016 and never has the used car industry faced so much disruption! Over $450 million in venture…
News May 23Consumers are going on the Internet and browsing reviews of your dealership in ever increasing numbers in order…
News May 23At some point in time in your dealership's growth (and maybe that's now), it's likely you'll recognize the…
News May 23Jay Hinchman, previously general manager at ADESA Las Vegas, and Geoff Parker, previously general manager at ADESA Cincinnati/Dayton,…
News May 23When does Customer Experience actually begin? Certainly, it’s in full force during the purchase transaction, but what many…
News May 23In the last few years, technologies like social media, texting and mobile apps have transformed the way dealerships…
News May 23