Q

Conference & Expo: October 14 -15, 2025
DealerPoint: April 22-24, 2026

Q

Latest in: Press Releases

Selling Service

Selling Cars is Good. Selling Service is Better!

I passionately believe that the service department is first and foremost a sales organization. It is a reoccurring…

News May 23
Service Profit

Modeling Service Profit Might Be What You Need – Part 2

Last month we began modeling service profit makers – the fundamental key elements, which drive the bottom line…

News May 23
Millennial Generation

Can Dealerships Survive the Millennial Generation?

The Millennial Generation loves itself. Its members have bad manners, contempt for authority, no respect for older people,…

News May 23

The Truth Behind EMV Chip Cards and Your Dealership

EMV, the acronym for Europay, MasterCard and Visa, is the process of embedding payment cards with microchips to…

News May 23

Every Car Dealership NEEDS the RIGHT CRM/ILM

It’s 2016 and never has the used car industry faced so much disruption! Over $450 million in venture…

News May 23

Don’t Lead a Horse to Water: Soliciting Online Reviews without Fear

Consumers are going on the Internet and browsing reviews of your dealership in ever increasing numbers in order…

News May 23
social media manager

10 Questions to Ask When Hiring a Social Media Manager

At some point in time in your dealership's growth (and maybe that's now), it's likely you'll recognize the…

News May 23

ADESA Announces Management Promotions at Two Auction

Jay Hinchman, previously general manager at ADESA Las Vegas, and Geoff Parker, previously general manager at ADESA Cincinnati/Dayton,…

News May 23

5 Top Tactics to Build Stellar Customer Experience Prior to Sale

When does Customer Experience actually begin? Certainly, it’s in full force during the purchase transaction, but what many…

News May 23
Collaboration Tools

Collaboration Tools Will Transform the Customer Experience

In the last few years, technologies like social media, texting and mobile apps have transformed the way dealerships…

News May 23