Your Service Waiting Area: Dentist Office or Customer Retention Tool?
(Bear with me here – this one will eventually come back around to the Internet sales team.) Today…
News February 14Latest in: Sales and Finance
When is a Factory Incentive Program Legal?
Mercedes Benz has announced the details of its holdback incentive program which will apply to all dealers. The…
News February 14Menu Pricing: An Art or Science?
I just finished up an initial round of service advisor training for a large dealer group and was…
News February 14Why Don’t You Do It a Different Way?
Last month, my article focused on helping you hold your people accountable to your service processes. Odds are…
News February 14Backdating Contracts Could Mean Mass Rescission
Way back when I was living with my parents, as the oldest child, I felt a certain responsibility.…
News February 14Give your Customer a Choice
It has been said that the arrival of a lead is the “moment of truth”. At that moment,…
News February 14Make it your Year
How it happened so quickly I don’t know, but it’s time again to reflect and make necessary changes…
News February 14The Consequences of Making Goodwill Repairs
Many dealerships or manufacturers have a formal or informal policy with respect to “goodwill” or customer satisfaction repairs.…
News February 14Diligent Follow Up
The first word or attribute that comes to mind with “follow up” is tenacity, because to be successful…
News February 14What is Insurance Company Loyalty?
If you asked 10 people what loyalty means you would probably get 10 different answers. Certainly many couples…
News February 14Press Releases
